Returns and exchanges are available within 14 days (2 weeks) of the original purchase date. To qualify, all items must meet the following conditions:

1. New, unused, and unopened in original packaging.
2. All accessories, documentation, and components included.
3. No signs of wear, installation, or use.

*Items that do not meet these criteria may be denied or subject to additional fees.

Refunds

Approved returns will be refunded to the original payment method once the product has been inspected and verified as new/unopened. Shipping charges are non‑refundable.

Exchanges

Exchanges for the same item or a similar item of equal or greater value may be processed within the 14‑day window, subject to product availability. Price differences and additional shipping charges will apply where relevant.

Warranty and Defective Items

All warranty claims (including defective, malfunctioning, or damaged‑in‑use products) must be handled directly with the manufacturer. As a retail distributor, Fuzzbuzz cannot provide warranty service, diagnostics, or replacements for warranty‑covered issues. Customers must:

1.       Open the product.
2.       Register or submit a claim with the manufacturer.
3.       Ship the item directly to the manufacturer per their warranty instructions.

* Manufacturer warranty terms vary by brand; customers are responsible for reviewing and following the appropriate process.

Non-Returnable Items

The following items are not eligible for return or exchange

1.       Opened microphones, earbuds, in‑ear monitors, or hygiene‑sensitive products.
2.       Custom‑ordered or special‑order items.
3.       Items showing signs of use, installation, or modification.
4.       Products missing packaging, accessories, or documentation.